The customer is always...
Jan. 29th, 2009 10:15 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
maypirateThe past two days at work, I haven't wanted to strangle anyone. Things were actually all right. I thought maybe I would stop complaining.
HA HA NO SURPRISE ON YOU THURSDAY!!!!!
Exhibit A:
Well that's wrong. He only owes us $63. But the fact that he owes us any money is an anathema to him because OMG HE RETURNED THE MUUVEE!!1111ONE I try to explain to him that I've checked for it four times, and no, it is not here. He blames us, a flaw in our system, and while some things do slip through, I checked four times. It really wasn't here.
So I try to explain that we also would have phoned him three times, and that I sent two letters. He says he never opened the letters because he assumed the late fee was just a few dollars. And I suggest that hmm, maybe if he'd opened the letters and saw that we didn't have the movie and considered the amount we were charging him, maybe he would have called us ANY TIME IN THE PAST THREE MONTHS BEFORE HE WAS SENT TO COLLECTIONS.
No, he'd rather be upset that some guy has his cell number and information and all "omg my precious privacy" and I was like "you signed a receipt that gave us permission to do this if you didn't bring your movie back and as far as we know YOU DIDN'T BRING YOUR MOVIE BACK" but no, boo hoo hoo, it's hard to be him when the mean old video store is making such heinous demands and accusations.
I told him I'd have Lisa call him because I couldn't lessen his fees, all I could do was tell collections that he didn't owe that much. Jackass.
Exhibit B: Creepy guy who refers to the much younger actresses he likes as "little girls" and buys their entire filmography (previous contenders include: Lindsay Lohan, Anna Paquin, Kerry Williams, etc.) comes in and wants to know about a movie he ordered and paid for except he doesn't remember the name. Also, he is creepy. All the time. And I hate him.
There are more stories about this guy. I have not even begun to plumb the depths of the creepitude here.
Exhibit C: While I'm dealing with 1) people want to open a new account, 2) the phone, 3) exhibit B, this one guy asks if we have "Mysterious Island" because he can't find it.
And this is just bizarre because not only is it obviously where it's supposed to be, but also this guy KNOWS we have that movie as he's rented it TEN TIMES SINCE AUGUST. TEN TIMES. I CHECKED.
And every time he brings it back it needs to be resurfaced.
I have absolutely no idea what the hell is going on there.
So that's been my day so far. Yes I'm grateful that I have a job. I just wish it involved less...people.
...although the sheer weirdness of C kind of entertains me.
HA HA NO SURPRISE ON YOU THURSDAY!!!!!
Exhibit A:
Well that's wrong. He only owes us $63. But the fact that he owes us any money is an anathema to him because OMG HE RETURNED THE MUUVEE!!1111ONE I try to explain to him that I've checked for it four times, and no, it is not here. He blames us, a flaw in our system, and while some things do slip through, I checked four times. It really wasn't here.
So I try to explain that we also would have phoned him three times, and that I sent two letters. He says he never opened the letters because he assumed the late fee was just a few dollars. And I suggest that hmm, maybe if he'd opened the letters and saw that we didn't have the movie and considered the amount we were charging him, maybe he would have called us ANY TIME IN THE PAST THREE MONTHS BEFORE HE WAS SENT TO COLLECTIONS.
No, he'd rather be upset that some guy has his cell number and information and all "omg my precious privacy" and I was like "you signed a receipt that gave us permission to do this if you didn't bring your movie back and as far as we know YOU DIDN'T BRING YOUR MOVIE BACK" but no, boo hoo hoo, it's hard to be him when the mean old video store is making such heinous demands and accusations.
I told him I'd have Lisa call him because I couldn't lessen his fees, all I could do was tell collections that he didn't owe that much. Jackass.
Exhibit B: Creepy guy who refers to the much younger actresses he likes as "little girls" and buys their entire filmography (previous contenders include: Lindsay Lohan, Anna Paquin, Kerry Williams, etc.) comes in and wants to know about a movie he ordered and paid for except he doesn't remember the name. Also, he is creepy. All the time. And I hate him.
There are more stories about this guy. I have not even begun to plumb the depths of the creepitude here.
Exhibit C: While I'm dealing with 1) people want to open a new account, 2) the phone, 3) exhibit B, this one guy asks if we have "Mysterious Island" because he can't find it.
And this is just bizarre because not only is it obviously where it's supposed to be, but also this guy KNOWS we have that movie as he's rented it TEN TIMES SINCE AUGUST. TEN TIMES. I CHECKED.
And every time he brings it back it needs to be resurfaced.
I have absolutely no idea what the hell is going on there.
So that's been my day so far. Yes I'm grateful that I have a job. I just wish it involved less...people.
...although the sheer weirdness of C kind of entertains me.
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no subject
Date: 2009-01-29 06:34 pm (UTC)And WTF? I think I need to watch this Mysterious Island now and see what the fuck is up. Why doesn't he just BUY it rather than renting it 10 times?
no subject
Date: 2009-01-29 06:40 pm (UTC)And yeah I have no idea. It might just be the greatest movie ever made. We've thought about suggesting to him that perhaps he should buy it, since it costs all of $11.99 online and he's spent over $40 renting it from us.
no subject
Date: 2009-01-29 06:49 pm (UTC)It could be! Conversely, it could be the best WORST movie ever. But it'd have to be pretty bad to outrank Blue Velvet. XD
no subject
Date: 2009-01-29 07:18 pm (UTC)Wow...Mysterious Island, huh? That's an interesting situation. Does anyone else rent it ever or is it just that dude?