Addendum to my previous post.
Jan. 29th, 2009 01:54 pmExhibit A came into the store an hour or so after I spoke to him on the phone.
He continued to assert that this was our fault, that he had returned the movie, that he shouldn't be charged, and that he only had $15 and that was all he was willing to pay.
He made me get Lisa, who held her ground on paying to replace the movie and half the late fee, which he refused.
He admitted that he ignored our phone calls and letters about movie's lateness -which, if he'd paid ANY ATTENTION TO, would have prevented him from going to collections in the first place- and that was the only reason he was willing to pay.
He threatened to take us to court. He said we were making a big deal out of nothing (and I wanted to be all "NO YOU ARE, MR. ICAN'TBELIEVEIT'SNOTALLYOURFAULT."
I was so angry I was shaking, and although he eventually paid $15, I bought Lisa a latte for having to deal with his bullshit. Since she did not fly across the counter and kill him. Like I wanted to. Anyway.
Time passes.
And about an hour or two later, he comes back into the store, bearing the disc, the disc that he KNEW HE HAD RETURNED 100% OMG IT'S ALL UR FAULT VEEDEE-O STOOOORE with a tiiiny little note that says: Sorry for the inconvenience.
I only wish I could have seen his face.
Sometimes, justice prevails.
He continued to assert that this was our fault, that he had returned the movie, that he shouldn't be charged, and that he only had $15 and that was all he was willing to pay.
He made me get Lisa, who held her ground on paying to replace the movie and half the late fee, which he refused.
He admitted that he ignored our phone calls and letters about movie's lateness -which, if he'd paid ANY ATTENTION TO, would have prevented him from going to collections in the first place- and that was the only reason he was willing to pay.
He threatened to take us to court. He said we were making a big deal out of nothing (and I wanted to be all "NO YOU ARE, MR. ICAN'TBELIEVEIT'SNOTALLYOURFAULT."
I was so angry I was shaking, and although he eventually paid $15, I bought Lisa a latte for having to deal with his bullshit. Since she did not fly across the counter and kill him. Like I wanted to. Anyway.
Time passes.
And about an hour or two later, he comes back into the store, bearing the disc, the disc that he KNEW HE HAD RETURNED 100% OMG IT'S ALL UR FAULT VEEDEE-O STOOOORE with a tiiiny little note that says: Sorry for the inconvenience.
I only wish I could have seen his face.
Sometimes, justice prevails.
no subject
Date: 2009-01-29 10:58 pm (UTC)no subject
Date: 2009-01-30 06:57 pm (UTC)no subject
Date: 2009-01-31 03:59 am (UTC)